When putting in a support ticket for any issues regarding lag or server performance we may request you to provide us with a bit more information about your connectivity including trace routes and pings.
A ping simply provides us with the speed of your connection to our servers as well as packet loss.
A traceroute gives us information on the route which your computer takes to connect to our servers.
Ping Test on Windows
Click the start menu (Orb icon in the task bar)
Type CMD in the search bar and double click on cmd in the search results (identified by a black box)
A black box will appear with a flashing cursor. Type
ping "Your Game Server IP"
Press enter and wait for it to finish.
Ping Test on Mac
Using spotlight, search for Network Utility and double click it to open.
Click on the Ping tab and type in your game server ip in the text box
Click the blue Ping button and wait for it to be completed
Traceroute on Windows
Click the start menu (Orb icon in the task bar)
Type CMD in the search bar and double click on cmd in the search results (identified by a black box)
tracert "Your Game Server IP"
Press enter and wait for it to finish.
Traceroute on Mac
Using spotlight, search for Network Utility and double click it to open.
Click on the Traceroute tab and type in your game server ip in the text box
Click the Trace button and wait for it to finish